In response to complaints from O’Donnell, Hoosier restaurateurs and the restaurant association, Indiana is following California’s lead in regulating third-party food delivery providers by advancing legislation that would require them to get written consent from restaurants to deliver their food. “Locally owned restaurants do not have that capability to continually search and push back against major and multinational businesses when they’re just trying to keep their dish stations clean and their customers fed,” said Patrick Tamm, president of the Indiana Restaurant & Lodging Association, who testified in favor of the legislation. But for smaller mom-and-pop eateries that isn’t an option. O’Donnell has since instructed his marketing team to regularly monitor the mobile app and continually request that Cunningham’s menus be removed. O’Donnell said Grubhub would initially honor his request to take Cunningham’s menus off its platform-only for them to pop up again a few weeks later. Most complied with his request, but he said there was one company that wasn’t giving up easily. He began reaching out to all the food delivery companies in Indianapolis, asking them not to include his menus on their platform. “We want to control our food, and we can’t control it if we put it in someone else’s hands,” O’Donnell said.
What’s more, Cunningham didn’t have a contract with DoorDash and didn’t want them delivering their product. O’Donnell wanted to address the anonymous customer’s concern, but he had no way of knowing who left the review or how to contact them.
The customer was unhappy with how DoorDash, a popular food delivery service, handled their food. The chief operating officer for Indianapolis-based Cunningham Restaurant Group, which operates 20 restaurants in Indiana, Ohio and Kentucky, first realized he had a problem on his hands about three years ago after a customer posted an online review complaining about their experience ordering food from one of Cunningham’s restaurants.
Mike O’Donnell kept asking them to stop, but they kept coming back. Bill to protect restaurants from unwanted third-party delivery apps nears final approval
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